Returns & Exchanges

At MATTERS, we believe in quality that lasts; however, if your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn and tagged items. Our goal is to ensure you feel confident and satisfied with every piece you add to your wardrobe.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer tags remain attached and the items are in their original condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Deliver your package to the nearest authorized carrier location; you will receive a confirmation email once our warehouse has processed your refund.