Frequently Asked Questions

Everything you need to know about your MATTERS experience.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Orders over $150 qualify for free standard shipping, while international rates are calculated at checkout based on your location and package weight.

How do I return or exchange an item?

If your purchase isn't quite right, you can return or exchange items within 30 days of delivery. Items must be in their original condition with all tags attached. Use our online portal to generate a prepaid return label.

How can I track my order?

Once your order is processed, you will receive an email with a tracking number and a link to follow your package's journey in real-time.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and interest-free installments via Klarna.

How do I find the right size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

Are your materials sustainably sourced?

At MATTERS, we prioritize ethical sourcing. We work closely with our manufacturers to ensure high-quality, durable fabrics that meet our strict environmental and social responsibility standards.